General Terms and Conditions

Article 1 is a website dedicated to the sale of food supplements, cosmetics, personal care and hygiene products, edited by Phytobiol SARL, which is headquartered at 92-98, Boulevard Victor Hugo 92110 Clichy, and registered in the Trade Register of Nanterre under number 800 253 536.

Privacy Policy and are trademarks of Phytobiol.

Company ID 
N ° SIREN: 800 253 536 RCS Nanterre


Legal Category: Limited Liability Company

NAF Code: 4645Z



92-98, Boulevard Victor Hugo

92110 Clichy

Article 2 - Terms of use scope

These terms and conditions of the site define the rights and obligations of the parties in connection with the sale of food supplements, cosmetics, personal care and pharmacy by Members Site . Access to sales per food supplements, cosmetics, personal care and pharmacy organized on the site and the orders placed through the website implies full acceptance of these Terms. The Member declares to have read and accepted the rights and obligations thereunder.

Article 3 - Orders and prices

The price of each product all taxes included is indicated in the corresponding product page. Shipping costs are based on the nature and quantity of products ordered : they are given to the buyer before the final validation of the order. 

By clicking on the "Buy" button during the ordering process and after checking the contents of the order in its "basket" and, where applicable, have changed, the buyer declares to accept fully and without reservation the completeness of these Conditions of Sale and the prices shown.

After confirming the contents of the order, the buyer will definitively validate the payment. The order will be final only after the payment of the corresponding price. For its part, systematically send an email order confirmation

Article 4 - Payment and security

Settlement of purchases made by credit card. The control can be set by Visa, Mastercard. The bank account of the buyer will be charged at the end of a maximum of 24 hours from the date of the order, and it shall be deemed effective upon confirmation of the agreement of the payment centers.

If the bank refuses payment, the order is automatically canceled. then notify the buyer by email. reserves the right to suspend or cancel a transaction for any legitimate reason, especially in cases of suspected fraud or in case of unpaid unregulated.

To ensure optimum safety to its members, uses the CM -CIC system specialist secure online payment. The bank details are encrypted by the buyer on his computer and then securely transmitted to authorization servers where the data are checked with the bank of the buyer, in order to prevent abuse and fraud. never has access to confidential information relating to the payment. Transferred via the Internet, the information is encrypted, so it is impossible to read : nothing travels unencrypted over the web ! Once payment is confirmed, the bank details are destroyed. That is why the bank details of the buyer requested of each command.

Article 5 - Delivery

5.1 undertakes to deliver the orders Worldwide. Delivery of ordered items takes place as quickly as possible. Delivery times vary depending on the country of delivery.

Products will be sent to the delivery address specified by the buyer during the ordering process. This can be at home, or any other address other than the billing address indicated by the buyer.

5.3 For orders working with La Poste (via Colissimo) which allows the buyer to take delivery of the order.

In case of absence during delivery to the address specified by the buyer, a notice is normally deposited in the mailbox, and indicates that the package will be shown the next day. In case of further absence in the second pass, a notice will be re-introduced in the mailbox - it is possible to remove the package in a post office within 10 days of the filing of this notice .

5.4 In case of withdrawal by the buyer of the parcel at the post office, the parcel will be returned to The Customer will then contact the buyer for a possible return, and no response in a reasonable time, will a refund.

5.5 Each delivery is considered to be made from the provision of the ordered products to the buyer, this can be verified by the system control and monitoring offered on the website of the Post delivery.

5.6 When shipping an order, the buyer prevents an original invoice is available online on the website under "My Account".

Article 6 - Return Right

6.1 Scope of the right of return

Pursuant to Article L.121- 20 et seq of the French Consumer Code, a purchaser has a period of 7 working days from the date of delivery of the order to return without having to give a reason, any item does not suit him, in its original packaging with original labels, new, clean its reletting and apply for a refund without penalty, except for return costs shall be borne.

Refund made by the credit card used by the buyer when ordering. If the buyer used a credit card, deferred debit, the refund will be effective at the end of the month.

6.2 Exceptions to the right of return

For hygiene reasons, (i ) the goods bearing the mark of an extended use beyond the time necessary for the fitting / test and / or ( ii ) products soiled and ( iii ) products protective cap or the seals have been opened can not be returned by the buyer.

Article 7 - Guarantee

7.1 Legal Guarantees

In its capacity as seller, website must respond to any defect related to the conformity of the products sold on the site. In this context, the attention of the purchaser is drawn to the following provisions:

Article L211 -4 of the French Consumer Code

The seller must deliver goods in conformity with the contract and liable for defects of conformity existing at the time of delivery.

It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or carried out under its responsibility.

Article L211 -5 of the French Consumer Code

To comply with the contract , the property must :

1) Be suitable for the purpose usually of a similar and appropriate usage: - Match the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model ;

- Present the qualities that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

2) Or have the features defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter agreed.

Article L211 -12 of the French Consumer Code

The action resulting from lack of conformity within two years after delivery of the goods.

Article 1641 of the French Civil Code

The seller is obliged to guarantee against hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer would not have acquired, or defects in have paid a lower price if he had known.

Article 1648 paragraph 1 of the French Civil Code

The action resulting from latent defects must be brought by the buyer within two years after discovery of the defect.

7.2 Contractual guarantees

Some products for sale on the site may benefit of a contractual guarantee provided by the brand or site. This possibility is the subject of an express mention in the product description of the products concerned.

The application of any contractual guarantee does not preclude the application of legal safeguards reproduced in section 7.1 above and which remains outfit.

Article 8 - Privacy Policy

8.1 Personal Account

Any user is free to consult the products presented on the website

However, to receive newsletters or ordering products and / or services on the site, users must register on the site. For this, he completed a form that, once completed, contains all the information necessary for identification. By registering on the website, the user Member agrees to receive invitations to sales and newsletters via e-mail about private messaging. The user becomes registered member of the site and holder of a personal account : he receives an e-mail account opening its private messaging confirmation.

 Any account is not transferable and is associated with a password chosen by the Member to ensure the confidentiality of data transmitted after its seizure. It is the responsibility of the Member not to disclose their password and more generally take to preserve its confidentiality measures to prevent unauthorized use of his account. If you forget the password, the Member must click on the "Forgot Password" link and enter his email address: it receives its identifier instantly by email about his private messaging.

8.2 The use of personal data

Phytobiol is responsible for the processing of your personal data in the context of the sale of products and services offered on

Information communicated by Member States in the context of their inclusion on the site and their orders for products and services to Phytobiol and are used for the treatment and monitoring of their orders, the service product ordered, marketing management , customer relationship and your Member account.

The data relating to Members may be transferred to providers Phytobiol for order processing and customer service as well as for marketing management and customer relationship, given that some of these providers are located outside the EU European. In this regard Phytobiol claims to have taken steps to regulate legally transfer data, including performing appropriate procedures to the CNIL.

Unless the Member expressly opposes, it is also likely to receive promotional offers Phytobiol, its subsidiaries and partners by post if briefed the "address" field when registering at or when ordering.

After registering on the website, the Member will receive the newsletters It can change the subscription or unsubscribe from these newsletters (i ) by clicking on hyperlinks "Manage my subscriptions" or "Unsubscribe" present in each newsletter, or (ii ) by going directly to the custom of his pages Customer Area by clicking the "My newsletters" link in the "My Account" or ( iii) by post to the address mentioned below.

These requests will be taken into account within a maximum of 48 hours, except for applications submitted by mail, requiring a period of 8 days.

For Members agreeing to receive "newsletters partners", their email address will also be communicated to selected Phytobiol to be exploited in the context of their own newsletters Partners. Members may unsubscribe generally by going directly to their personalized page of its Member account by clicking on the "My Newsletters" link and targeted manner, addressing the partners concerned.

8.3 Right of opposition, rectification or deletion of your personal data

Accordance with the Data Protection Act of 6 January 1978 Members have at any time a right of access, opposition, rectification and deletion of their personal data held by Phytobiol.

Members may exercise these rights by sending their request electronically via the "Contact" section or by mail at the following address :


92-98 Boulevard Victor Hugo

92110 Clichy

Article 9 - Intellectual property

All the elements of the site and the underlying technology are protected by copyright, patents and trademarks. Anyone wishing to use these elements must previously request written authorization Phytobiol. Similarly, any hypertext link to the Site is prohibited except authorization of Phytobiol.

Article 10 – Miscellaneous

10.1 Responsibility can not be blamed if it can not perform its obligations due to a third party or an event of force majeure defined by French law. Finally, the responsibility of not be questioned due to problems caused by the use of the Internet as a disruption of service or the presence of a virus for example.

10.2 Changes the terms of sale

General Conditions of Sale applicable to a given command are those posted on the website at the time of validation of the order by the buyer. reserves the right to change the Terms and Conditions.

10.3 International Orders

Customers making a delivery abroad acknowledge being responsible for customs duties and taxes charged by various receiving country.

10.3 Website hosting


SAS with capital of 10,000,000 € 
RCS Roubaix - Tourcoing 424 761 419 0004 5
Code APE 6202A
N ° VAT: FR 22424761419
Registered office: 2 rue Kellermann - 59100 Roubaix - France .
Publishing Director : Octave Klaba

10.4 Applicable law - Jurisdiction

These Conditions of Sale shall be executed and interpreted in accordance with French law. In case of dispute, the Member should first contact the Customer Service Site entitled to seek an amicable solution. Otherwise, the French courts will have jurisdiction.